Natalie George Productions Event Agreement Terms & Conditions are as follows:

1) ESTIMATE: NGP will provide an estimate of rental, installation, labor, and service costs to the customer. The estimate may be delivered in writing or verbally. NGP will use the customer’s verbal description in addition to any schematic layouts to approximate as closely as possible the customer’s desired layout; however, NGP will not be responsible for any changes in design, product, color, or location after installation has begun. If customer requests change to any or all portions of completed work, customer will be responsible for the original and changed installation costs. The estimate provided to customer will be active for a thirty (30) day period, after which a new estimate may be required at the discretion of NGP. Subsequent customer-requested additions and/or changes may result in increasing the final production cost. All labor charges are ESTIMATED, and actual labor charges are subject to change dependent on final confirmation of event timeline or production schedule. Project Managers and Project Designers retain exclusive authority to adjust the estimate provided.

2) EVENT DESIGN APPROVAL: Customer may request any changes to the estimate up to ten (10) days prior to event date without financial penalty subject to pricing variations for changes in event design. All requested changes after the approval of the estimate are subject to availability of the equipment and may result in surcharges or premium rates dependent on availability and location of equipment.

3) CUSTOMER’S RESPONSIBILITIES: Customer is required to provide NGP with an initial event schematic or floor design, and a final schematic or floor design no later than seven (7) days prior to event date. Any changes to schematic or floor design after approval of the estimate must be communicated to NGP immediately. No later than seven (7) days prior to the event, customer is required to provide NGP with a list of any additional service providers (e.g. sound, catering, etc.) expected to draw power from the venue to determine overall electrical capacity of the venue. NGP will not be responsible for inadequate, faulty, or overloaded electrical sources at the venue; however, NGP will work with the customer to ensure adequate performance. Customer is required to inform NGP in the event of any reproduction, rebroadcast, or redistribution of the event is anticipated. 

4) MULTIMEDIA PRESENTATIONS: Customer acknowledges that multimedia presentations (including slideshows, Powerpoint, video files, etc.) require additional time, technical expertise, and specialized equipment to ensure customer’s expectations are met. To wit, customer agrees to provide ALL required multimedia to NGP at or before the designated load-in time by way of removable media (flashdrive, etc.). NGP must be provided with a non-returnable copy of all required multimedia (NO ORIGINALS) for purposes of the production. In the event customer fails to provide any required multimedia prior to load-in, NGP is not responsible for any delays, increased costs, or failures in multimedia display stemming from customer’s failure to comply with the obligations set forth herein.

5) PAYMENT AND CONFIRMATION: Customer is required to place a deposit in the amount of fifty percent (50%) of the total estimate amount in order to confirm NGP’s services. Customer acknowledges that NGP equipment and design availability is limited, and as such ALL DEPOSITS ARE NON-REFUNDABLE. Cancellations made no later than seven (7) days prior to the event will result in the forfeiture of the deposit; cancellations made less than seven (7) days prior to the event date will be invoiced in full. Past due invoices will be charged a flat rate fifteen percent (15%) late payment fee on the remaining balance on the twenty-first (21st) day after receipt of NGP’s Final Event Invoice (as described below in Section 10).

6) CREDIT CARD PAYMENT POLICY: For credit card payment made via an online payment system or over the telephone a three percent (3%) convenience fee will be added to the final invoiced amount.

7) FORCE MAJUERE (“ACT OF GOD”) PROVISIONS: NGP is not responsible for any events beyond their control that prevent NGP from complying with any of its obligations under this Agreement, including but not limited to acts of God (including but not limited to fires, explosions, earthquakes, drought, tornadoes, excessive wind and/or rain, floods). If and to the extent that NGP is prevented from executing the services described herein, then NGP shall be relieved of its obligations to provide the services, but shall endeavor to continue to perform its obligations under the Agreement so far as reasonably practicable, and in accordance with industry-standard operating practices, provided that if and to the extent that NGP incurs additional costs in so doing, NGP shall be entitled to the amount of such costs (with no profit component). Customer acknowledges that outdoor events specifically incur the risk of acts of God and accepts the risks associated therewith in contracting with NGP.

8) MARKETING LICENSE: Customer expressly grants to NGP a license to use any photographs or video of the event installation, build-out, or final production for purposes of NGP marketing materials and website use.

9) NGP TECHNICIAN REQUIRED: Customer acknowledges that some NGP equipment is highly specialized and may require an approved NGP technician to be on-site for the duration of customer’s event. Should customer DECLINE to retain an approved NGP technician for the duration of the event:

        a) NGP is not responsible for equipment failure, technical issues, or defects in control caused solely by the acts or omissions of customer’s employees, agents, guests, or subcontractors; and

        b) Customer is responsible for the physical and working condition of the leased equipment at all times and through operation and use by all employees, agents, or subcontractors.

        c) Customer will not be responsible for any defects caused or determined to exist by way of equipment or component failure as a result of a manufacturer’s defect. 

However, customer will be responsible for all losses stemming from theft, damage, or loss of equipment. Customer shall not remove the equipment from the address of the customer or the location shown herein as the place of use of the equipment without prior written approval from NGP. Customer shall inform NGP upon demand of the exact location of the equipment while it is in the customer’s possession, care, or control. Customer shall pay NGP all necessary cost(s) for the replacement and/or repair of any equipment that is not returned because it is lost or stolen or any equipment that is damaged and in need of repair to put it in the same condition as it was at the time of rental; normal wear and tear excepted. Upon return of all equipment to NGP, owner agrees to inspect all equipment within three (3) business days. All inspections will be documented in writing and any damages will be reported to customer within twenty-four (24) hours of identification and assessment. Any NGP invoice for replacement or repair is conclusive as to the amount customer shall pay under this paragraph for repair or replacement.

10) FINAL EVENT INVOICE: Following conclusion of the event, NGP shall present to customer a Final Event Invoice inclusive of all additional, unpaid charges for rental, services, or equipment used by customer, including but not limited to: fuel surcharges, damaged equipment surcharges. The Final Event Invoice shall reflect any credits for compensation or payments previously received by NGP. Customer agrees to make full and final payment within twenty-one (21) days of receipt of the Final Event Invoice. Payment disputes must be raised within twenty-one (21) days of delivery of the Final Event Invoice, with undisputed amounts timely paid. The Final Event Invoice will be conclusively deemed correct if customer does not, on or before the specified deadline: (1) timely pay any undisputed portion; and (2) furnish NGP with a written explanation of the basis for the customer’s dispute, together with (where applicable) reasonable supporting documentation.

11) INDEMNIFICATION: Customer agrees to indemnify and hold NGP, their officers, agents, and employees harmless, from any liability, loss, or damage they may suffer as a result of claims, demands, costs, or judgments against them arising out of the activities to be carried out pursuant to the obligations of this Agreement, however, that any such liability, loss, or damage resulting from the following subsections “a” or “b” is excluded from this Agreement to indemnify and hold harmless:

The negligent failure of NGP to substantially comply with an applicable industry-standard safety protocol known to NGP at the time of the Agreement; or

Any reckless or intentional acts of malfeasance by any employee or agent of NGP.

12) LIMITATION OF LIABILITY: NGP and its consultants, partners, agents, and employees shall not be liable to customer for any and all claims, losses, expenses, injuries, or damages arising out of or any way related to this Agreement by reason of act or omissions, including breach of this Agreement or negligence not amounting to a willful or intentional act for any amounts in excess of the total sum paid to NGP under this Agreement. NGP shall not be liable to customer for any special or consequential damages, including but not limited to lost profits, loss of use, and costs or replacement, caused by NGP’s negligence, breach of this Agreement, or any other cause whatsoever.

13) REVIEW AND CONSULTATION: It is understood and agreed that customer has entered into and executed this Agreement voluntarily and that such execution by Customer is not based upon any representations or promises of any kind made by NGP or any of its representatives except as expressly recited in this Agreement. Customer further acknowledges that it has read and fully understands each section of this Agreement and that it was afforded the opportunity to consult with an attorney prior to executing this Agreement.

14) GOVERNING LAW: This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, United States of America. Venue of any case or controversy arising under or pursuant to this Agreement shall be in Travis County, Texas, United States of America. Any prevailing party in an action related to this Agreement shall be entitled to recover their reasonable and necessary attorney fees.